TERMS, CONDITIONS, CANCELLATIONS AND REFUNDS
By purchasing a ticket by telephone, in-person over the counter, via the website (including Print at Home tickets), or via an authorized Willi Ray Productions agency, you are agreeing to these terms and conditions.
Tickets for a specific date or period of performance cannot be canceled and are nonrefundable. Consumer cancellation rights apply to the purchase of Memberships and Gift Vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by letter sent by post, fax or email.
Terms of Admittance
For the protection and comfort of all customers, Willi Ray Productions reserve the right to refuse admission or eject in reasonable circumstances such as rowdy, nuisance or violent behavior.
For the safety of performers and to minimize disruption, latecomers may be asked to wait for a suitable break in the performance before taking their seats.
In exceptional circumstances we may provide alternative seats to those specified on the ticket.
No audio or visual recording equipment is allowed. Any person found with these may be asked to leave the venue and the recorded material may be destroyed.
By purchasing a ticket, the ticket holder consents to being shown as members of the audience in official filming, photography and sound recording, for instance if the performance is to be televised at a later date.
Willi Ray Productions Management may make alterations to the published programming and/or cast for reasons beyond its control and cannot guarantee the appearance of any named artist.
Class 3 mobility scooters are not allowed in any of our venues (these are classed as outdoor vehicles).
Willi Ray Productions staff reserve the right to request patrons to stop any activity that is deemed inappropriate.
Only food and drink purchased at the venue may be consumed within the venue.
We will only refund tickets if the performance has been canceled. If a booking fee has been charged, this will also be returned. If you purchased your tickets online, we are unable to refund the per ticket booking fee charged for this service. We regret that tickets cannot be refunded due to adverse weather conditions if the performance goes ahead. No refund on pre-booked tickets will be made on the announcement of a subsequent special offer.
If you are unable to attend a performance, at the discretion of the Box Office Manager, we will endeavor to resell the tickets on your behalf at a charge of 10% of the face value, up to a maximum of $10.00 Tickets for resale will not be accepted within one hour of the performance start time.
Resale or transfer of tickets for profit or commercial gain is not permitted and may result in tickets being canceled without refund.
If ticket sales patterns indicate purchase is made with the sole intention of resale for profit (such as multiple purchases for a single event), we may require the purchaser to pick up tickets in person from one of our venues. Failure to do so will result in the tickets being canceled without refund and invalidated for the event. The purchaser may also be blacklisted/prevented from buying further tickets.
Please note: Any booking fees or postage charges will not be refunded.
We are happy to make ticket exchanges under the following conditions: A 10% charge of the face value (up to a maximum of $10.00) will be made up to 24 hours before a production, and is only available for the same production or event. Exchanges are not available for group bookings of 20 or more.
Please note: You will not be charged a booking fee for a second time.
Lost or Destroyed Tickets
At the discretion of the Box Office, we will replace lost or destroyed tickets free of charge.
General Data Protection Regulation.
Willi Ray Productions respects Your privacy rights in relation to personal information
You give us your information when you buy a ticket over the telephone or online from our website, sign up for one of our events, update your preferences on our website, or book a table in our restaurant. We also keep your details when you sign up to receive email from us. We use this data to provide you with the events, products, services or information you asked for.
If you do not wish to receive this information, or us to contact you for any other reason, please let us know. Or you can manage your preferences at any time on your online account.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your
When do we collect information?
We collect information from you when you or enter information on our site.
We only collect information that we need that is related to your order. This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information?
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Do we use "cookies"?
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have implemented the following:
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt Out Browser add-on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
How does our site handle do not track signals?
Does our site allow third-party behavioral tracking?
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CANSPAM we agree to the following:
- NOT use false, or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarters
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at:
and we will promptly remove you from ALL correspondence.
Willi Ray Productions
11210 Crystal Pointe Ct.
Saint Louis, MO 63146-4990
Last Edited on 2019-11-02